My post must have been too long, since it only shows the last bit of it. The first part spoke of your removal tool not working. When I click on it, a dialog box opens saying that (something) is trying to close this page, do you (?). I am given a choice of “continue” which closes the page, or “cancel” which goes to a blank page. Mirror and alternate are not appropriate (one of them just pops up a WinZip message that says my trial offer has expired, purchase now). What’s up with all this?