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August 20, 2017 at 12:01 pm #12510
What’s the username or email address of the account you’re trying to gain access to? You can email me directly at shane(at)singularlabs.com if you don’t want to share this info on a public forum.
It’s possible that your account may have been pruned if you didn’t log in for 12 months and have no forums posts or active subscriptions.