Paid for Pro, says I don't have access Home › Forums › Product Support › Paid for Pro, says I don't have access This topic has 1 reply, 2 voices, and was last updated 7 years, 9 months ago by Shane Gowland. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts February 1, 2017 at 2:12 pm #11894 Digital RabbitParticipant Title of topic. I paid for pro and it will only let me d/l the free version. February 2, 2017 at 10:38 am #11898 Shane GowlandKeymaster Hi, There’s no record of a payment from your email address since 8/6/15. If you’ve renewed your account since then, could you please send a transaction number or the email address you used. Regards, Shane Author Posts Viewing 2 posts - 1 through 2 (of 2 total) You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In