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System Ninja 3.2.1 and all versions crashes in the middle of the scan

Home Forums System Ninja Support System Ninja 3.2.1 and all versions crashes in the middle of the scan

This topic contains 12 replies, has 5 voices, and was last updated by  LBL 1 year ago.

Viewing 10 posts - 1 through 10 (of 13 total)
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  • #13284 Reply

    ianmilo
    Participant

    Good day,

    I’ve been using system labs System Ninja for quite some time now. An old chap of mine suggested me of this software and I found it very helpful and reliable. However as of late, the system keeps crashing asunder for no apparent reason. So, I have decided to disable my anti-virus Eset nod32but I am still having the same problems. So I have decided to scan my drive “D” or any other drive which is not my system drive, well it works and doesn’t seem to hang, but when I tried to scan my system drive, it crashes in the middle of the scan and stopped working. So I have decided to run in debug mode and the details are on my attachment.

    I am running a non pro version of version 3.2.1 since I cannot opt for pro due to budget issues and almost all versions would have the same effect in the middle of the scan, it would crash.

     

    Thank you singular labs.

    Hoping for a positive response on this matter.

     

     

    Windows 7 Dark 64bit

    #13286 Reply

    Shane Gowland
    Keymaster

    Hi,

    Do you know what point in the scan (percentage done) that the crash occurs? Is it the same point every time, or does it differ?

    Regards,

    Shane

    #13288 Reply

    ianmilo
    Participant

    Thanks for the reply.

     

    At first the scanning would stop between 40-50% depending on the thrash or residue need to be cleaned.It does differ. So what I did to delete some of the residue from the system files was to scan my system files C: then cancel it. When there is ample files/thrash already scanned and I will delete it thinking it would do the trick. However, it doesn’t as of current system ninja 3.2.1 would stop at 80%-90% and would star crashing. And at different times at 33% when using 3.1.7 or 9300 plus files were scanned when i reinstalled 3.2.1.

    Windows 7 Dark 64bit

    #13289 Reply

    Shane Gowland
    Keymaster

    What version of Windows are we talking about?

    #13290 Reply

    ianmilo
    Participant

    Oh I’m sorry. I forgot I’m using windows 7 Ultimate 64 bit on an Acer laptop Aspire core i3 2348, I guess a second generation core i3.

    It used to work well before then all of a sudden it glitched.

    I had this software installed on almost all my relatives PC and even recommend this to some friends to use it because of its reliability.

    Windows 7 Dark 64bit

    #13296 Reply

    Shane Gowland
    Keymaster

    I’m having trouble figuring out the cause of this issue. In the past we’ve seen random crashes and freezes caused by broken installs of the Microsoft .NET Framework. Could you try Microsoft’s repair tool?

    #13297 Reply

    ianmilo
    Participant

    Hi there. Once again thanks for the reply. I’ve tried the link above, Microsoft’s repair tool. It still doesn’t work. It sounds I might do a system restore probably in the future. However, I have a video attachment as to prove my claim.

    Thanks again.

    Windows 7 Dark 64bit

    #13334 Reply

    LBL
    Participant

    #metoo

    Windows 7 Professional 64

    System Ninja gets to 90% and then just…..nothing.  My debug log file looks exactly like the one posted above.

    I keep coming back here hoping that someone has solved this.  Meanwhile I’m having to use Bleach Bit.

    I update my WINAPP2 for CCleaner and Ninja through GitHub so I don’t know if that had anything to do with this error or not.  I’ve uninstalled Ninja with Revo and cleaned it with CCleaner Registry and everything and tried an earlier version and the later version, tried your Net repair tool,  removed ALL my Net framework versions and reinstalled them and STILL it persists.

    Ninja refuses to see my C:/ drive or folders.  I’ve run every Trojan and virus scanner I can find because that’s what it acts like.  Nothing.

    It WILL see my temporary folders and that’s all.

     

     

    #13335 Reply

    Shane Gowland
    Keymaster

    Thanks for the video. We’ll look into this further.

    Could you (either of you) share a list of browsers you have installed.

    #13336 Reply

    Phobos
    Moderator

    .NET Framework 4.7 ?
    Security updates installed from “Update center windows” for framework?
    You can try System File Checker tool.

    Windows XP SP3, x86; Windows 7, x64; Windows 10, x64

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