Support Forum

Registration is not required to ask a question. If you're a Pro Club member, please use our Priority Support page for a faster response.

System Ninja hangs after selecting c:/ drive

Home Forums System Ninja Support System Ninja hangs after selecting c:/ drive

  • This topic has 4 replies, 2 voices, and was last updated 6 years ago by Randy.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #12751 Reply
    Ran
    Guest

    System Ninja hangs after selecting c:/ drive  I am using 3.19.  Older version worked fine.  OS Win 10 latest 1709

    #12752 Reply
    Shane Gowland
    Keymaster

    Could you please go to Options -> Run in “Debug Mode”

    Next time you run System Ninja a log file should be created in the same directory as ‘System Ninja.exe’

    #12753 Reply
    Randy
    Guest

    Log file as follows:

    Exception encountered in module [System Ninja]
    Message: Object reference not set to an instance of an object.
    at System_Ninja.routine_startup_data.read_x64_registry_startups()

    Exception encountered in module [System Ninja]
    Message: Object reference not set to an instance of an object.
    at System_Ninja.routine_startup_data.read_x64_registry_startups()

     

    #12754 Reply
    Shane Gowland
    Keymaster

    Sadly neither of those errors relate to the scanning engine. Did the hang occur while running in debug mode?

    #12756 Reply
    Randy
    Guest

    Yes it fails to operate in debug mode.  After c: drive is selected clicking anything causes a ding sound.  The only way to even close the program is through task manager.  I completely uninstalled the program and reinstalled, all to no change in behavior.  I am using Window 10 Fall Creators Edition for my OS.  This new OS has slowed my computer and I was trying to speed it up.

Viewing 5 posts - 1 through 5 (of 5 total)
Reply To: System Ninja hangs after selecting c:/ drive
Your information: