It occurred to me that some details of the laptop may be of possible interest, so that you know what we’re dealing with: –
Operating System
Windows 10 Home (x64) Version 1809 (build 17763.316)
Install Language: English (United States)
System Locale: English (United States)
Installed: 11/01/19 20:10:51
Servicing Branch: Current Branch (CB)
Boot Mode: UEFI with successful Secure Boot
System Model
Micro-Star International Co., Ltd. GP62 6QE REV:1.0
System Serial Number: 9S716J522425ZG1000100
Asset Tag: Default string
Chassis Serial Number: Default string
Enclosure Type: Notebook
Processor
2.60 gigahertz Intel Core i7-6700HQ
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)
Main Circuit Board
Board: Micro-Star International Co., Ltd. MS-16J5 REV:0.A
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. E16J5IMS.10D 12/23/2015
Drives
976.59 Gigabytes Usable Hard Drive Capacity
260.02 Gigabytes Hard Drive Free Space
HL-DT-ST DVDRAM GUD0N [Optical drive]
HGST HTS721010A9E630 [Hard drive] (1000.20 GB) — drive 0, s/n JR100X4M06MRBE, rev JB0OA3J0, SMART Status: Healthy
Memory Modules
8074 Megabytes Usable Installed Memory
Slot ‘ChannelA-DIMM0’ has 8192 MB (serial number 37131302)
Slot ‘ChannelA-DIMM1’ is Empty
Slot ‘ChannelB-DIMM0’ is Empty
Slot ‘ChannelB-DIMM1’ is Empty
Local Drive Volumes
Notes:
C\: (NTFS on drive 0) 605.00 GB 136.87 GB free
D\: (NTFS on drive 0) 371.60 GB 123.15 GB free
Operating System is installed on C\:
Network Drives
None detected
I don’t know why the OS install date is listed as: 11/01/19 20:10:51, the machine is about four years old, maybe that’s the date of the last update ?
George.