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Junk Cleaner +Windows10

Home Forums Product Support Junk Cleaner +Windows10

This topic contains 21 replies, has 4 voices, and was last updated by  Poppa Mintin 1 month, 3 weeks ago.

Viewing 10 posts - 1 through 10 (of 22 total)
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  • #14064 Reply

    George Cane

    Hi,

    Just updated System Ninja to version 3.2.5 in the hope that I could now use the Junk Cleaner again, which I’ve not been able to use since the start of Windows 10.

    Disappointed. The same thing is still happening, I start the cleaner, it displays the filepath of just one file, pauses for a few seconds then System Ninja closes.

    Everything else seems to work, I didn’t actually use any of the other tools because I’d just used those I use with the previous version.

    System Ninja, the previous version, still works properly in my wife’s Windows 7 laptop.

    George Cane

     

     

     

    #14065 Reply

    Phobos
    Moderator

    Run the program as an administrator. Activate the debug mode in the settings. Reproduce the problem. Download here “debug-errors-***.log” from the program folder.

    Windows XP SP3, x86; Windows 7, x64; Windows 10, x64

    #14098 Reply

    Poppa Mintin
    Participant

    Exception encountered in module [System Ninja]
    Message: Object reference not set to an instance of an object.
    at System_Ninja.routine_startup_data.read_x64_registry_startups()

    Exception encountered in module [System Ninja]
    Message: Object reference not set to an instance of an object.
    at System_Ninja.routine_startup_data.read_x64_registry_startups()

    #14103 Reply

    Shane Gowland
    Keymaster
    Exception encountered in module [System Ninja]
    Message: Object reference not set to an instance of an object.
    at System_Ninja.routine_startup_data.read_x64_registry_startups()

    Exception encountered in module [System Ninja]
    Message: Object reference not set to an instance of an object.
    at System_Ninja.routine_startup_data.read_x64_registry_startups()

    These don’t cause any issues. They’re leftovers from when Windows first implemented the Wow6432Node redirects.

    #14106 Reply

    Poppa Mintin
    Participant

    OK…

    So, I uninstalled System Ninja, then using RegEdit, I removed all references to System Ninja from the registry.

    Then re-booted the laptop, re-installed from “ninja-setup-3.2.5.exe” running as administrator.

    Than ran System Ninja, ‘ as administrator’, went to the ‘Options’ tab and selected ‘Debug Mode’, and tried using ‘Junk Remover’, the problem is still just the same.

    I opened the System Ninja folder but this time ‘ debug-errors-***.log’ is absent.

     

    #14107 Reply

    Poppa Mintin
    Participant

    I find that there is a ‘Dump’ file in ‘AppData\Local\CrashDumps’.

    herewith in case it helps.

     

     

     

     

    #14108 Reply

    Poppa Mintin
    Participant

    Ah…  too big, zipped is smaller.

    Try again.

     

     

    #14112 Reply

    Poppa Mintin
    Participant

    Still trying to find an answer to my problem.

    Usually when I start Junk Scanner, I’m offered a choice of which drives to scan, and usually I choose just C:\ and click Scan, today out of curiosity I chose D:\ and clicked Scan…  Junk Scanner worked correctly, finding and deleting over a gigabyte of junk !

    Then I tried scanning C:\again and the application failed in the usual way.  I tried de-selecting all but ‘Temporary’ files and tried again, and sadly the application failed again.  I then tried de-selecting just ‘Temporary’ files, and again the application failed.

    Logically there must be something somewhere ‘Protecting’ the C:\drive…  I’m not keen on the idea of closing my AV program to test that, and anyway, why would that protect the C:\ drive but not the D:\ ?

     

     

    #14113 Reply

    Shane Gowland
    Keymaster

    C:\ is typically the system drive and would be protected more than others.

    What A/V are you using? We can spin up a VM and test whether there’s a conflict happening.

    #14114 Reply

    Phobos
    Moderator

    I think we need to look into Windows journal through the event viewer.

    Windows XP SP3, x86; Windows 7, x64; Windows 10, x64

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