[Poppa Mintin]

Yeah, strange isn’t it, especially when Junk Scanner works fine on the D:\ drive on the same machine.

 

 

[Poppa Mintin]

It occurred to me that some details of the laptop may be of possible interest, so that you know what we’re dealing with: –

Operating System
Windows 10 Home (x64) Version 1809 (build 17763.316)
Install Language: English (United States)
System Locale: English (United States)
Installed: 11/01/19 20:10:51
Servicing Branch: Current Branch (CB)
Boot Mode: UEFI with successful Secure Boot

System Model
Micro-Star International Co., Ltd. GP62 6QE REV:1.0
System Serial Number: 9S716J522425ZG1000100
Asset Tag: Default string
Chassis Serial Number: Default string
Enclosure Type: Notebook

Processor
2.60 gigahertz Intel Core i7-6700HQ
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)

Main Circuit Board
Board: Micro-Star International Co., Ltd. MS-16J5 REV:0.A
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. E16J5IMS.10D 12/23/2015
Drives
976.59 Gigabytes Usable Hard Drive Capacity
260.02 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GUD0N [Optical drive]

HGST HTS721010A9E630 [Hard drive] (1000.20 GB) — drive 0, s/n JR100X4M06MRBE, rev JB0OA3J0, SMART Status: Healthy

Memory Modules
8074 Megabytes Usable Installed Memory

Slot ‘ChannelA-DIMM0’ has 8192 MB (serial number 37131302)
Slot ‘ChannelA-DIMM1’ is Empty
Slot ‘ChannelB-DIMM0’ is Empty
Slot ‘ChannelB-DIMM1’ is Empty

Local Drive Volumes
Notes:
C\: (NTFS on drive 0) 605.00 GB 136.87 GB free
D\: (NTFS on drive 0) 371.60 GB 123.15 GB free
Operating System is installed on C\:

Network Drives
None detected

 

I don’t know why the OS install date is listed as: 11/01/19 20:10:51, the machine is about four years old, maybe that’s the date of the last update ?

 

George.

 

[Poppa Mintin]

Thanks for all the help guys, it’s appreciated.

George.

 

[Poppa Mintin]

I don’t know Power Shell,  Google didn’t help, but pointed at Windows Event Viewer.

I ran System Ninja, Junk Cleaner to be sure the error was easily to find, noted the exact time as a check, then opened Windows Event Viewer and found: –

(Copy and Paste)

Fault bucket 1387336523082232943, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: System Ninja.exe
P2: 3.2.5.0
P3: 5c4840c6
P4: clr.dll
P5: 4.7.3324.0
P6: 5c09b330
P7: c00000fd
P8: 00000000000bdcb2
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCFE2.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC37.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC48.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC46.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC57.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_System Ninja.exe_f01c4659dd9357a372de96ac1c0dff95c9c6ed1_f84411ec_2af2e0f9

Analysis symbol:
Rechecking for solution: 0
Report Id: 9e3f3e51-4d08-4c4f-a6bf-cfd8f84ab9a4
Report Status: 268435456
Hashed bucket: 612fbffed5f9370d6340cf37a23df46f
Cab Guid: 0

(End C&P)

Using Windows Event Viewer, tried to open: -Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCFE2.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC37.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC48.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC46.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC57.tmp.txt
This result for each: – “Windows Viewer can not open… couldn’t find….”
I navigated to the files in the C:\ folder but double-clicking any of ’em didn’t achieve anything.

 

[Poppa Mintin]

I’m struggling…

I’ve used: Windows key > type ‘cmd’ then in the dialogue I click ‘Run as Administrator’

Then enter: dism /online /cleanup-image /restorehealth

I get: –

Microsoft Windows [Version 10.0.17763.316]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1

Image Version: 10.0.17763.316

After that nothing will enter.  Not a paste, noting from the keyboard.

So…  ‘Maybe you mean do it again’ so i exited CMD and opened the Admin CMD again and typed: – sfc /scannow

and pressed enter:  Nothing…

Microsoft Windows [Version 10.0.17763.316]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

 

Again, I couldn’t enter anything else…

Don’t know what else to try.

 

 

 

 

 

 

[Poppa Mintin]

Hi,

Ok, I ignored the files: –

NET Framework 2.0 SP2
NET Framework 3.0 SP2
NET Framework 3.5 SP2

I ran the verification tool, on each of these files: –

NET Framework 4 Client
NET Framework 4 Full
NET Framework 4.5
NET Framework 4.5.1
NET Framework 4.5.2
NET Framework 4.6
NET Framework 4.6.1
NET Framework 4.6.2
NET Framework 4.7
NET Framework 4.7.1
NET Framework 4.7.2

The tool reported success for each test, and the log for each said the test was successful.

However your ‘Read Me’ file says there are two files created each time the tool is run, so I ran the same tests again and this time also checked the ‘setupverifier_errors’ file for each test.  The test for NET Framework 4 Client seems not to produce the error file, I’ve tried it several times, all the other tests do produce a new error file each time they’re run.

That said, despite the successful test, all the other tests all report exactly the same warning: –

(Copy and paste)

[02/25/19,11:13:21] ***WARNING*** File C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\netmemorycache.h is not installed on the system
[02/25/19,11:13:21] ***WARNING*** File C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\netmemorycache.ini is not installed on the system
[02/25/19,11:13:21] ***WARNING*** File C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\netmemorycache.h is not installed on the system
[02/25/19,11:13:21] ***WARNING*** File C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\netmemorycache.ini is not installed on the system

(end)

 

 

 

[Poppa Mintin]

OK,   I ran Junk Scanner, then looked up the log, I think this is what you’re asking for: –

 

Log Name: Application
Source: Application Error
Date: 24/02/19 16:17:32
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MSI
Description:
Faulting application name: System Ninja.exe, version: 3.2.5.0, time stamp: 0x5c4840c6
Faulting module name: clr.dll, version: 4.7.3324.0, time stamp: 0x5c09b330
Exception code: 0xc00000fd
Fault offset: 0x00000000000bda54
Faulting process id: 0x2554
Faulting application start time: 0x01d4cc5c63fd5cb2
Faulting application path: C:\Program Files (x86)\System Ninja\System Ninja.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: ba52988d-e32b-4a5a-b5b6-bbfa0c489ce4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”&gt;
<System>
<Provider Name=”Application Error” />
<EventID Qualifiers=”0″>1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=”2019-02-24T16:17:32.857389400Z” />
<EventRecordID>7630</EventRecordID>
<Channel>Application</Channel>
<Computer>MSI</Computer>
<Security />
</System>
<EventData>
<Data>System Ninja.exe</Data>
<Data>3.2.5.0</Data>
<Data>5c4840c6</Data>
<Data>clr.dll</Data>
<Data>4.7.3324.0</Data>
<Data>5c09b330</Data>
<Data>c00000fd</Data>
<Data>00000000000bda54</Data>
<Data>2554</Data>
<Data>01d4cc5c63fd5cb2</Data>
<Data>C:\Program Files (x86)\System Ninja\System Ninja.exe</Data>
<Data>C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll</Data>
<Data>ba52988d-e32b-4a5a-b5b6-bbfa0c489ce4</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

 

[Poppa Mintin]

Still trying to find an answer to my problem.

Usually when I start Junk Scanner, I’m offered a choice of which drives to scan, and usually I choose just C:\ and click Scan, today out of curiosity I chose D:\ and clicked Scan…  Junk Scanner worked correctly, finding and deleting over a gigabyte of junk !

Then I tried scanning C:\again and the application failed in the usual way.  I tried de-selecting all but ‘Temporary’ files and tried again, and sadly the application failed again.  I then tried de-selecting just ‘Temporary’ files, and again the application failed.

Logically there must be something somewhere ‘Protecting’ the C:\drive…  I’m not keen on the idea of closing my AV program to test that, and anyway, why would that protect the C:\ drive but not the D:\ ?

 

 

[Poppa Mintin]

Ah…  too big, zipped is smaller.

Try again.

 

 

Attachments:

1. System-Ninja-Dump.zip

[Poppa Mintin]

I find that there is a ‘Dump’ file in ‘AppData\Local\CrashDumps’.

herewith in case it helps.

 

 

 

 

[Author]

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